Author: Ankur Jhavery

Your registered mobile number is the key to your entire banking life. OTPs for transactions, account alerts, mobile banking, UPI — everything depends on it. If you have changed your phone number or lost access to your old one, updating your mobile number with the bank should be your immediate priority. Here is the complete guide on how to do it.

Why Is Updating Your Mobile Number Critical?

• Transaction OTPs: Online banking, UPI, and net banking transactions require OTPs sent to your registered number.
• Account alerts: Debit/credit alerts, balance notifications, and suspicious activity warnings come to your registered number.
• Mobile banking and UPI: These services only work with the phone number registered with your bank.
• Aadhaar-based services: If your Aadhaar-linked number differs from your bank-registered number, e-KYC and certain services will fail.
• Security: If someone else now has your old number, they could potentially receive your banking OTPs.

Method 1: Update at the Bank Branch (Most Reliable)

This is the most universally accepted method and works with every bank:

1. Visit your home branch (the branch where your account was opened). Many banks now allow this at any branch.
2. Carry the following documents:
   • Bank passbook or account statement.
   • Original Aadhaar card (for identity verification).
   • PAN card.
   • Your new SIM card (installed in your phone — the bank may send a test OTP to verify).
3. Fill the mobile number change request form. This form is available at the branch.
4. Submit the form with a self-attested photocopy of your Aadhaar.
5. Verification: The bank staff verifies your identity and processes the request.
6. Timeline: The update usually takes 1-3 working days. You will receive a confirmation SMS on your new number once updated.

Method 2: Update via ATM (Select Banks)

Some banks allow mobile number updates through their ATMs:

1. Insert your debit card in the ATM.
2. Enter your ATM PIN.
3. Select “Registration” or “Services” from the menu.
4. Choose “Update Mobile Number” or “Register Mobile Number.”
5. Enter your new 10-digit mobile number.
6. Confirm and submit.
7. You will receive a confirmation on your new number within 24-48 hours.

Banks that commonly support this: SBI, PNB, Bank of Baroda. However, some banks have restricted this method for security reasons, so it may not always work.

Method 3: Update via Net Banking (If You Have Access)

If you still have access to your old mobile number and net banking:

1. Log in to your internet banking account.
2. Go to “Profile” or “Personal Details” or “Service Requests.”
3. Select “Change/Update Mobile Number.”
4. Enter your new mobile number.
5. An OTP will be sent to your old mobile number for verification.
6. Enter the OTP and confirm.
7. A second OTP may be sent to the new number for double verification.

This method only works if your old number is still active and in your possession. If you have already lost access to the old number, you must visit the branch.

Method 4: Update via Customer Care

Some banks allow mobile number change requests through their customer care helpline:

1. Call your bank’s customer care number from your registered (old) mobile number.
2. Navigate to the IVR menu and select the relevant option.
3. Provide account details and verification information.
4. Request the mobile number change.

Important: Most banks do NOT allow mobile number changes via phone call for security reasons. This method has limited availability and usually only works if you are calling from your currently registered number.

What If You Have Lost Access to Your Old Number?

This is the most common scenario — you changed your SIM, switched carriers, or lost your phone. Here is what to do:

1. Visit the branch in person. This is the only reliable option when you cannot access your old number.
2. Carry extra documentation: The bank may ask for additional identity verification since OTP-based authentication is not possible.
3. Be prepared for extra checks: The branch may require you to answer security questions, verify your signature, or provide other proofs of identity.

Bank-Specific Customer Care Numbers

• SBI: 1800 11 2211 (toll-free) or 1800 425 3800
• HDFC Bank: 1800 202 6161 (toll-free)
• ICICI Bank: 1800 102 4242 (toll-free)
• Axis Bank: 1860 419 5555
• Bank of Baroda: 1800 102 4455 (toll-free)
• PNB: 1800 180 2222 (toll-free)
• Kotak Mahindra Bank: 1860 266 2666

After Updating: What to Do Next

Once your new mobile number is registered, make sure to:

• Re-register for mobile banking on your bank’s app.
• Update your UPI apps (GPay, PhonePe, etc.) with the new number.
• Test with a small transaction to ensure OTPs are coming through.
• Update your mobile number in Aadhaar as well (if not already done) to keep everything consistent.
• Update the number in any auto-pay or mandate-linked services.

Tips for Self-Employed Individuals

If you are self-employed and use your bank account heavily for business — receiving client payments, making vendor payments, handling UPI transactions — a mobile number mismatch can disrupt your daily business operations. Update the number immediately when you switch. Keep a record of which bank accounts are linked to which phone numbers to avoid confusion.

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Your bank account is the foundation of your financial life. Bachatt helps you build on that foundation — with smarter savings, better investments, and complete financial visibility. Designed for India’s 30 crore+ self-employed, the Bachatt app puts your money management on autopilot. Download it today.

Internet banking opens up a world of convenience — transfer money, pay bills, manage FDs, apply for loans, and download statements, all from your laptop or desktop without stepping into a bank branch. If you have never used internet banking before, do not worry. The setup process is straightforward. Here is how to activate it for the first time.

What Can You Do with Internet Banking?

• View account balance and transaction history.
• Transfer money via NEFT, RTGS, IMPS, and UPI.
• Open and manage fixed deposits and recurring deposits.
• Pay utility bills, credit card dues, and loan EMIs.
• Request cheque books, stop cheque payments, and manage standing instructions.
• Download account statements and tax certificates (Form 16A, interest certificates).
• Apply for loans, credit cards, and insurance.
• Update personal details like address, phone number, and nominee.

Prerequisites

• Active savings or current account with the bank.
• Registered mobile number linked to your bank account for OTP verification.
• Debit card (needed by most banks for online self-registration).
• PAN card details (some banks require this during registration).
• Computer with internet access and a modern web browser.

How to Activate Internet Banking: Bank-Wise Guide

SBI Internet Banking (OnlineSBI)

1. Visit www.onlinesbi.sbi.
2. Click on “New User Registration.”
3. Select “OK” on the disclaimer page.
4. Enter your account number, CIF number (printed on your passbook), branch code, and country.
5. Verify with OTP sent to your registered mobile number.
6. Create your username and login password.
7. For transaction rights, you will need to visit the branch with a filled “Internet Banking Registration Form” to enable fund transfer functionality.

Alternatively, you can directly visit an SBI branch, fill the internet banking registration form, and receive a kit with your username and temporary password.

HDFC Bank NetBanking

1. Visit www.hdfcbank.com and click “Login” > “NetBanking.”
2. Click “Register Now” or “New User.”
3. Enter your Customer ID (available on your welcome letter, passbook, or account statement).
4. Verify using your registered mobile number and debit card details.
5. Create your IPIN (Internet Personal Identification Number) — this is your login password.
6. You can start using net banking immediately with full transaction rights.

ICICI Bank Internet Banking

1. Visit www.icicibank.com and click “Login” > “Internet Banking.”
2. Click “Register” and enter your account number or debit card number.
3. Verify via OTP sent to your registered mobile number.
4. Create your user ID and password.
5. Set your transaction password (separate from login password) for initiating fund transfers.

Other Banks

The general process for most Indian banks is similar:

1. Visit the bank’s official website.
2. Look for “New User Registration” or “First Time Login.”
3. Enter your account number, customer ID, or debit card details.
4. Verify with OTP on your registered mobile number.
5. Create login credentials (username and password).
6. Some banks require branch verification for enabling high-value transactions.

Setting Up Transaction Privileges

Most banks offer different levels of internet banking access:

• View-only access: You can check balances and download statements but cannot make transfers. This is often activated by default.
• Transaction access: Allows fund transfers, bill payments, and other financial transactions. May require a one-time branch visit or additional verification.

Make sure you activate transaction access for the full benefit of internet banking.

Security Best Practices

• Use a strong password: Combine uppercase, lowercase, numbers, and special characters. Minimum 8 characters.
• Change your password regularly: At least every 3-6 months.
• Never access net banking on public WiFi: Use your mobile data or a trusted private network.
• Look for the padlock icon: Ensure the URL starts with “https://” before entering credentials.
• Always log out: Do not just close the browser — click the “Logout” button.
• Beware of phishing: Banks will never send emails asking for your password or OTP. Do not click suspicious links.
• Set transaction limits: Keep your daily transaction limit low and increase it temporarily when needed.

What If You Face Issues?

• Forgot password: Use the “Forgot Password” option on the login page. Reset it using your debit card and OTP.
• Account locked: After multiple wrong password attempts, your account gets locked. Call customer care or visit the branch to unlock it.
• Mobile number not registered: You must visit the branch to update your mobile number before internet banking can be activated.

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Bank statements are essential documents for loan applications, visa processing, ITR filing, GST compliance, and general financial tracking. Gone are the days when you had to visit a branch and wait in line to get a printed statement. Today, you can download your bank statement in minutes from your phone or computer. Here is how to do it across major Indian banks.

Why Do You Need a Bank Statement?

• Loan applications: Every lender asks for 6-12 months of bank statements to assess your income and spending patterns.
• ITR filing: Your bank statement helps you reconcile income, verify TDS, and declare interest earned.
• Visa applications: Embassies require 3-6 months of bank statements to verify your financial stability.
• GST compliance: Business owners need statements for reconciliation with GST returns.
• Dispute resolution: Statements serve as proof for resolving transaction disputes.
• Financial planning: Reviewing your statements helps you understand your spending patterns and identify savings opportunities.

Method 1: Download via Net Banking

This is the most common and reliable method:

1. Log in to your bank’s internet banking portal.
2. Navigate to “Accounts” or “Account Summary.”
3. Click on “Statement” or “Account Statement.”
4. Select the date range — you can typically go back up to 1-2 years online.
5. Choose the format — PDF (most accepted for official purposes), Excel (useful for analysis), or CSV.
6. Click “Download” or “Generate Statement.”
7. The statement will either download directly or be sent to your registered email.

Method 2: Download via Mobile Banking App

Most bank apps now support statement downloads:

SBI (YONO App)

1. Open YONO SBI app and log in.
2. Go to “Accounts” and select your account.
3. Tap on “Statement” and select the date range.
4. Download or share via email.

HDFC Bank App

1. Log in to the HDFC Bank mobile app.
2. Go to “Accounts” > “Account Statement.”
3. Choose the date range and format.
4. The statement is emailed to your registered email ID.

ICICI Bank (iMobile Pay)

1. Open iMobile Pay and log in.
2. Go to “Account” > “Statement.”
3. Set the date range.
4. Download the PDF or request email delivery.

Method 3: Request Statement via Email

Many banks allow you to request a statement by sending an email from your registered email address:

• Send an email to your bank’s statement request address (available on the bank’s website).
• Include your account number and the period you need.
• The bank sends a password-protected PDF to your email within 1-2 business days.

Note: The PDF password is usually your account number, date of birth, or a combination specified by the bank.

Method 4: Request via SMS or Missed Call

Some banks provide mini-statements (last 5-10 transactions) via SMS:

• SBI: Send “MSTMT” to 09223866666 from your registered number.
• HDFC: Give a missed call to 18002703355.
• ICICI: Send “ISTAT” to 9215676766.

These provide quick transaction summaries but are not suitable for official purposes where detailed statements are needed.

Method 5: Request at the Branch

If you need a stamped and signed physical statement (sometimes required for visa or loan purposes):

1. Visit your bank branch with your passbook and ID proof.
2. Request a printed and bank-stamped statement for the required period.
3. Some banks charge Rs 50-200 per statement for physical copies.

Understanding Your Bank Statement

A standard bank statement contains:

• Account holder details: Name, account number, branch, IFSC code.
• Transaction date: When the transaction was processed.
• Description/Narration: Details of each transaction — UPI transfers show the sender/receiver, NEFT shows the reference, and ATM withdrawals show the location.
• Debit amount: Money that went out of your account.
• Credit amount: Money that came into your account.
• Running balance: Your account balance after each transaction.

Tips for Self-Employed Individuals

• Download statements regularly: Keep monthly statements for your records. Do not wait until you need them urgently.
• Save in organized folders: Create a folder structure by bank and month for easy retrieval.
• Maintain clean bank statements: If you are planning to apply for a loan, maintain a healthy average balance and avoid bounced transactions for at least 6 months before applying.
• Use business and personal accounts separately: This makes it easier to show clean statements for loan applications and tax filing.

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Missing an EMI payment can cost you a late fee, damage your CIBIL score, and create unnecessary stress. Missing a bill payment can lead to service disconnection and reconnection charges. The simplest solution? Set up auto-pay and let your bank handle it. Here is a complete guide to setting up automatic payments for your EMIs, utility bills, and subscriptions.

What Is Auto-Pay?

Auto-pay (also called standing instruction, e-mandate, or recurring payment) is a facility where you authorize your bank to automatically debit a fixed or variable amount from your account on a specific date every month. Once set up, payments happen without you having to remember or take any action.

Types of Auto-Pay in India

• NACH (National Automated Clearing House): Used by most banks and NBFCs for EMI collection, insurance premiums, and SIP investments. The lender or service provider sets up the mandate, and you authorize it.
• Standing Instruction (SI): Set up by you at your bank to transfer a fixed amount to a specific account on a specific date. Good for rent payments or regular transfers.
• UPI Auto-Pay: Set up through UPI apps for recurring payments up to Rs 1 lakh per transaction. Introduced by NPCI for subscription and bill payments.
• Credit Card Auto-Pay: Your bank automatically pays your credit card bill from your savings account on the due date.

How to Set Up Auto-Pay for Loan EMIs

When you take a loan (home loan, personal loan, car loan), the lender typically sets up the auto-debit mandate during loan processing. Here is what happens:

1. Physical NACH form: You sign a NACH mandate form authorizing monthly debit from your bank account. This is registered through the NPCI system.
2. e-Mandate via net banking: Some lenders send you an online link to authorize the mandate through your bank’s net banking portal.
3. e-Mandate via Aadhaar: Authorization using Aadhaar OTP — faster and paperless.

Once the mandate is active, the EMI is automatically debited from your account on the scheduled date every month.

How to Set Up Auto-Pay for Utility Bills

Via Your Bank’s Mobile App

1. Open your mobile banking app.
2. Go to “Bill Payments” or “Biller Management.”
3. Search for your electricity, gas, water, or telecom provider.
4. Enter your consumer number or account ID.
5. Select “Auto-Pay” or “Schedule Payment.”
6. Set the payment frequency (monthly) and maximum limit.
7. Authorize with your password or UPI PIN.

Via UPI Auto-Pay

1. Open Google Pay, PhonePe, or any UPI app.
2. Go to the bill payment section.
3. Select the biller and enter your account details.
4. When prompted, opt for “Auto-Pay” or “Recurring Payment.”
5. Set the frequency and maximum amount.
6. Authorize with your UPI PIN.

UPI Auto-Pay sends you a notification before each debit, giving you the option to pause or cancel if needed.

How to Set Up Credit Card Auto-Pay

1. Log in to your credit card bank’s net banking or mobile app.
2. Go to “Credit Card” section and select “Auto-Pay” or “Standing Instruction.”
3. Choose the payment option: Minimum Due, Total Amount Due, or a Fixed Amount.
4. Select the savings account to debit from.
5. Set the payment date (on or before the due date).
6. Confirm and activate.

Pro tip: Always set auto-pay for the “Total Amount Due” to avoid credit card interest charges, which are typically 36-42% per year.

How to Set Up SIP Auto-Debit

If you invest in mutual funds through SIP (Systematic Investment Plan), the fund house or platform sets up auto-debit:

1. Register your SIP on the mutual fund platform (Groww, Zerodha Coin, Paytm Money, etc.).
2. Set up the NACH mandate — either physical or e-mandate.
3. The SIP amount is automatically debited on the chosen date every month.

Managing Your Auto-Pay Mandates

• View active mandates: Check your bank’s net banking or mobile app under “Mandates” or “Standing Instructions” to see all active auto-pay setups.
• Modify or cancel: You can pause, modify the amount, or cancel any auto-pay mandate through your bank.
• Ensure sufficient balance: Auto-pay will fail if your account does not have enough balance on the debit date. This is counted as a failed/bounced EMI and may attract penalties.

Tips for Self-Employed Individuals

With irregular income, auto-pay requires extra care:

• Keep a buffer amount in your auto-pay-linked account — at least 2 months’ worth of EMIs and bills.
• Set the auto-debit date shortly after your typical income receipt dates.
• Get SMS/email alerts for upcoming auto-debits so you can ensure the balance is available.
• Use a dedicated account for auto-pay — separate from your business operating account.

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Auto-pay handles your bills, but Bachatt handles your financial future. Track your savings, manage investments, and plan your cash flow — all built for India’s self-employed community. Download the Bachatt app and stay on top of your money.

Your PAN card is one of the most important financial identity documents in India. Linking it to your bank account is essential for tax compliance, avoiding higher TDS deductions, and ensuring smooth financial transactions. If you have not linked your PAN to your bank account yet, do it today — here is how.

Why Is PAN-Bank Linking Important?

• Avoid higher TDS: Without PAN linked, banks deduct TDS at 20% instead of 10% on FD interest exceeding Rs 40,000.
• Cash transaction compliance: PAN is mandatory for cash deposits or withdrawals exceeding Rs 50,000 in a single day.
• Loan and credit card applications: PAN is required for processing any credit facility.
• ITR filing: Income tax returns require your bank account details with PAN linkage.
• High-value transactions: Transactions above Rs 2 lakh in cash require PAN. Without linking, your transactions may get flagged.

Method 1: Link PAN via Net Banking

1. Log in to your bank’s internet banking portal.
2. Navigate to “Profile” or “Account Settings” or “PAN Registration.”
3. Enter your 10-digit PAN number.
4. Some banks verify it instantly against the Income Tax database. Others send a confirmation within 24-48 hours.
5. You will receive an SMS or email confirming the successful linking.

Method 2: Link PAN via Mobile Banking App

1. Open your bank’s mobile app.
2. Go to “My Profile” or “Account Settings.”
3. Look for “Update PAN” or “PAN Registration” option.
4. Enter your PAN number.
5. Verify via OTP if required.
6. Done — you will get a confirmation notification.

Method 3: Link PAN at the Bank Branch

1. Visit your bank branch with the original PAN card and a photocopy.
2. Fill out the PAN linking form or KYC update form.
3. Submit the form with a self-attested PAN photocopy.
4. The bank processes the request within 2-5 working days.
5. You receive confirmation via SMS.

This method is ideal if you face technical issues with online methods or if your PAN details need correction in the bank’s records.

Method 4: Link PAN via ATM (Select Banks)

Some banks like SBI and Bank of Baroda offer PAN linking through their ATMs:

1. Insert your debit card and enter your PIN.
2. Select “Services” or “Registration.”
3. Choose “PAN Registration.”
4. Enter your 10-digit PAN.
5. Confirm and submit.

How to Check If Your PAN Is Linked

• Net banking or mobile app: Check the profile or account details section — it should show your PAN.
• Call customer care: Ask the representative to confirm your PAN linkage status.
• Check your bank statement: Statements usually mention the linked PAN.
• Visit the branch: Request a PAN linkage confirmation from the branch.

Common Issues and Solutions

• Name mismatch: If your name on PAN is different from your bank records (initials, middle name, spelling), the linking may fail. Get the name corrected either in your PAN (via NSDL/UTIITSL portal) or in your bank records.
• Invalid PAN: If the income tax database does not recognize your PAN, it may be deactivated. Check your PAN status on the Income Tax portal and apply for reactivation if needed.
• PAN-Aadhaar not linked: As per government rules, PAN must be linked to Aadhaar. An unlinked PAN may become inoperative, which can cause issues with PAN-bank linking too.
• Multiple accounts, same PAN: You can and should link the same PAN to all your bank accounts. PAN linking is per-account, not per-bank.

PAN Linking for Self-Employed Individuals

If you are self-employed, PAN-bank linking is especially important because:

• You likely handle larger cash transactions for your business.
• Your bank statements are scrutinized more closely during loan applications and ITR assessments.
• Without PAN linking, the higher TDS rate (20%) on your FD interest directly reduces your savings returns.
• Linking PAN to all your business and personal accounts keeps your financial records clean for tax filing.

Deadlines and Penalties

While there is no specific deadline for PAN-bank linking, there are indirect consequences of not doing it:

• Higher TDS on interest income.
• Difficulty in processing high-value transactions.
• Flagged transactions that can trigger income tax scrutiny.

The process takes less than 5 minutes online. There is no reason to delay it.

Stay Tax-Compliant with Bachatt

PAN linking is one step towards financial discipline. Bachatt helps India’s self-employed community stay organized, save smartly, and plan for taxes — all in one app. Download the Bachatt app and simplify your financial life.

Has your bank wrongly charged you? Refused to close your account? Not resolved your fraud complaint? When your bank fails you, the Banking Ombudsman is your powerful recourse. Appointed by the Reserve Bank of India (RBI), the Banking Ombudsman is a senior official who resolves customer complaints against banks — for free. Here is how to file a complaint and get justice.

What Is the Banking Ombudsman?

The Banking Ombudsman Scheme is a complaint resolution mechanism set up by the RBI under the Integrated Ombudsman Scheme, 2021. It covers complaints against all commercial banks, regional rural banks, scheduled primary cooperative banks, and NBFCs. The service is completely free of cost for the complainant.

When Can You File a Complaint?

You can approach the Banking Ombudsman if:

• You have already complained to your bank and the bank has not responded within 30 days, or
• The bank’s response was unsatisfactory and did not resolve your issue.

Common grounds for complaint include:

• Non-payment or delay in payment of cheques, drafts, or bills.
• Unauthorized charges or fees debited from your account.
• Failure to provide banking services promised.
• Refusal to open or close a bank account without valid reason.
• Non-adherence to RBI guidelines on banking services.
• Fraudulent transactions not resolved by the bank.
• Misselling of financial products.
• ATM transaction failures where money was debited but not dispensed.
• Issues with credit cards — billing disputes, unauthorized charges.
• Delay in ECS/NEFT/RTGS credit.

Step-by-Step: How to File a Complaint

Step 1: Complain to Your Bank First

This is mandatory. Before approaching the Ombudsman, you must file a formal complaint with your bank through:

• The bank’s complaint portal or mobile app.
• Email to the bank’s grievance redressal officer.
• Written letter to the branch manager.
• The bank’s customer care helpline.

Keep the complaint reference number and note the date. If the bank does not resolve your complaint within 30 days, or if you are not satisfied with the resolution, proceed to the next step.

Step 2: File Complaint on the RBI CMS Portal

The RBI has a centralized Complaint Management System (CMS) for filing Ombudsman complaints:

1. Visit cms.rbi.org.in (RBI’s Complaint Management System).
2. Click on “File a Complaint.”
3. Select the entity type (Bank, NBFC, etc.).
4. Enter your personal details — name, address, contact number, email.
5. Provide details of your bank — name, branch, account number.
6. Describe your complaint in detail — what happened, when, and what you have done so far.
7. Upload supporting documents — your original complaint to the bank, the bank’s response (if any), transaction proof, statements, and any relevant communication.
8. Submit the complaint. You will receive a complaint number for tracking.

Step 3: Track Your Complaint

After submission, you can track the status of your complaint on the same CMS portal using your complaint number. The Ombudsman office will typically contact you and the bank within 30 days.

Alternative Ways to File a Complaint

If you are not comfortable with the online process:

• Email: Send your complaint to [email protected] with all relevant documents.
• Phone: Call the RBI’s toll-free number 14448 (available Monday to Friday, 9:30 AM to 5:15 PM).
• Physical letter: Write to the Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017.

What Happens After Filing?

Here is the typical process:

1. Acknowledgement: You receive an acknowledgement with a unique complaint ID.
2. Bank’s response: The Ombudsman forwards your complaint to the bank, which must respond within a specified time.
3. Mediation: The Ombudsman may attempt to mediate between you and the bank.
4. Order: If mediation fails, the Ombudsman can pass an order directing the bank to take specific actions, including compensation.
5. Compensation: The Ombudsman can award compensation up to Rs 20 lakh for deficiency in service and up to Rs 1 lakh for mental agony and harassment.

Tips for a Strong Complaint

• Document everything: Keep screenshots, emails, SMS alerts, and written communications.
• Be factual and clear: Avoid emotional language. State facts with dates and amounts.
• Mention the specific loss: Quantify the financial impact — charges levied, interest lost, or fraud amount.
• Attach your bank complaint reference: Show that you tried resolving with the bank first.
• Follow up: If you do not hear back within 30 days, follow up on the CMS portal or call 14448.

Why Self-Employed Individuals Should Know This

Self-employed individuals often face unique banking issues — unjustified account closures, loan rejections without reason, or excessive charges on current accounts. Knowing the Ombudsman process empowers you to fight back when your bank is not treating you fairly.

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Knowledge is your greatest financial tool. Bachatt empowers India’s self-employed with not just savings and investment solutions but also the financial literacy needed to navigate the banking system confidently. Download the Bachatt app and take charge of your finances.

Mobile banking lets you check your balance, transfer money, pay bills, and manage your account — all from your smartphone. For self-employed individuals who are always on the move, mobile banking is not a luxury but a necessity. If you have a bank account but have not activated mobile banking yet, here is exactly how to do it for major Indian banks.

What Can You Do with Mobile Banking?

• Check account balance and mini statement instantly.
• Transfer money via NEFT, RTGS, IMPS, and UPI.
• Pay utility bills, recharge mobile, and pay credit card dues.
• View and download account statements.
• Manage fixed deposits and recurring deposits.
• Block or unblock your debit card.
• Apply for loans, credit cards, and other banking services.
• Set up standing instructions and auto-pay.

Prerequisites

Before enabling mobile banking, ensure you have:

• Active bank account with the bank.
• Registered mobile number linked to your bank account (the SIM must be in your phone).
• Debit card (may be needed for initial registration in some banks).
• Smartphone with internet connection.

How to Enable Mobile Banking: Bank-Wise Guide

SBI (YONO/YONO Lite)

1. Download the YONO SBI or YONO Lite app from Play Store or App Store.
2. Open the app and tap “New User? Register Here.”
3. Enter your account number or CIF number.
4. Verify with OTP sent to your registered mobile number.
5. Set your login password and MPIN.
6. You are ready to use mobile banking.

If you do not have internet banking credentials, you may need to visit a branch or ATM to generate them first.

HDFC Bank (Mobile Banking App)

1. Download the HDFC Bank Mobile Banking app.
2. Tap “Register Now” on the login screen.
3. Enter your registered mobile number and customer ID (available on your passbook or account statement).
4. Authenticate using your debit card number and ATM PIN.
5. Set your login and transaction passwords.
6. Start using mobile banking.

ICICI Bank (iMobile Pay)

1. Download iMobile Pay from your app store.
2. Enter your registered mobile number.
3. Verify with OTP.
4. If you are an existing ICICI Bank customer, your accounts will be automatically linked.
5. Set your UPI PIN and login credentials.

Bank of Baroda (bob World)

1. Download the bob World app.
2. Register using your registered mobile number and debit card.
3. Complete OTP verification.
4. Set your MPIN and start banking.

Other Banks

The process is similar for most banks. The general steps are:

1. Download the official mobile banking app.
2. Register with your mobile number and account or customer ID.
3. Verify via OTP and/or debit card authentication.
4. Set login and transaction passwords or MPIN.

What If Your Mobile Number Is Not Registered?

If your bank account has a different mobile number or no mobile number linked, you will not be able to register for mobile banking online. You will need to:

1. Visit your bank branch with your Aadhaar and PAN card.
2. Submit a mobile number update request form.
3. The update usually takes 1-3 working days.
4. Once updated, proceed with mobile banking registration.

Mobile Banking Safety Tips

• Use a strong, unique password: Do not reuse passwords from other apps or websites.
• Enable biometric login: Use fingerprint or face ID for faster and more secure access.
• Never install apps from unknown sources: Only download your bank’s official app from the Play Store or App Store.
• Keep your app updated: Updates often include important security patches.
• Log out after each session: Especially if you share your phone or use it in public.
• Never share OTPs or PINs: Bank representatives will never ask for these.
• Set transaction limits: Limit the maximum amount that can be transferred via mobile banking to reduce risk.

Mobile Banking vs UPI Apps: What is the Difference?

UPI apps like Google Pay and PhonePe allow basic payments and transfers. Mobile banking apps from your bank offer a much wider range of services — statement downloads, FD management, loan applications, cheque book requests, and more. Ideally, use both: UPI for daily payments and mobile banking for full account management.

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Mobile banking keeps you connected to your bank account. Bachatt keeps you connected to your financial goals. Track your savings, explore investment options, and manage your money — all designed for the busy self-employed Indian. Download the Bachatt app and take your finances mobile.

Whether you are consolidating your finances, switching to a better bank, or simply closing a dormant account, knowing how to properly close a bank account is important. An improperly closed account can lead to minimum balance charges piling up, negative CIBIL entries, or even legal complications. Here is the complete step-by-step process to close a bank account in India.

Before You Close: Checklist

Before initiating the closure process, make sure you have completed these essential steps:

• Transfer your balance: Move all funds to another account.
• Update auto-debits: Switch all standing instructions, SIPs, EMI debits, insurance premiums, and subscription payments to your other account.
• Update direct credits: Inform your employer, clients, or anyone who deposits money into this account about your new account details.
• Unlink from UPI: Remove this account from all UPI apps (GPay, PhonePe, Paytm).
• Cancel the debit card: Either surrender the card at the branch or destroy it after account closure.
• Deactivate net banking and mobile banking: Ensure no digital access remains linked to this account.
• Clear all dues: Pay any outstanding charges, overdraft amounts, or pending fees.
• Collect your FD/RD maturity: If you have any fixed or recurring deposits linked to this account, close or transfer them first.

Step-by-Step Process to Close a Bank Account

Step 1: Visit Your Home Branch

Account closure is typically done at the branch where the account was opened (home branch). Some banks now allow closure at any branch, but the home branch is the safest bet. Carry the following:

• Account closure form (available at the branch or downloadable from the bank’s website).
• Passbook.
• All unused cheque leaves and cheque books.
• Debit card(s) associated with the account.
• Original ID proof (Aadhaar or PAN).

Step 2: Fill the Account Closure Form

The account closure form requires basic details — your name, account number, reason for closure, and the mode of receiving the remaining balance (cash, demand draft, or transfer to another account). If the balance is small (usually below Rs 20,000), you can receive it in cash. For larger amounts, opt for a transfer or DD.

Step 3: Submit Unused Cheques and Debit Card

Return all unused cheque leaves and your debit card to the bank. The bank will cancel them. If you have lost your cheque book or card, you may need to write a declaration or indemnity letter.

Step 4: Request an Account Closure Acknowledgement

This is crucial. Always get a written acknowledgement or receipt confirming that your account closure request has been submitted. This protects you in case any charges are levied after closure.

Step 5: Receive Final Settlement

The bank will process the closure within 5-15 working days. Any remaining balance, minus applicable account closure charges, will be transferred to your specified account or given as a DD.

Account Closure Charges

Banks may charge a fee for closing an account, especially if it is closed within a year of opening:

• Within 14 days of opening: No charges (as per RBI guidelines).
• Within 1 year of opening: Rs 200-500 plus GST (varies by bank).
• After 1 year: Most banks charge nil or minimal fees.

Can You Close a Bank Account Online?

Most banks in India still require a branch visit for account closure. However, some digital-first banks and neo-banks allow online closure through their app. Check with your bank. Even for banks that offer online closure requests, you may still need to visit the branch for final formalities like surrendering cheque books and debit cards.

What Happens to a Dormant Account?

If you stop using an account without formally closing it, here is what happens:

• After 12 months of no transactions: The account becomes “inactive.”
• After 24 months: It becomes “dormant.”
• Minimum balance charges continue: The bank keeps deducting charges, potentially driving your balance to zero or negative.
• After 10 years of inactivity: Unclaimed balances are transferred to the RBI’s DEAF (Depositor Education and Awareness Fund).

This is why it is important to formally close accounts you do not use, rather than just abandoning them.

Special Cases

• Joint accounts: All account holders must sign the closure form and be present (or provide written consent).
• NRI accounts: Can be closed by sending a signed request letter with attested documents to the branch.
• Deceased account holder: The nominee or legal heir can close the account with a death certificate, succession certificate, and their own KYC documents.
• Salary account: If you have left the employer, the account may revert to a regular savings account with minimum balance requirements. Close it if you do not need it.

Simplify Your Financial Life with Bachatt

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You want a credit card, but every bank says you need a credit history to get one. And you cannot build a credit history without having credit. It is the classic chicken-and-egg problem. But it is completely solvable. Whether you are a young professional just starting out or a self-employed individual who has always dealt in cash, this guide shows you exactly how to get your first credit card with no credit history.

Why Do You Need a Credit Card?

A credit card is not just for spending — it is your ticket to building a credit history. A good credit history leads to:

• Better loan approval chances and lower interest rates.
• Higher loan amounts when you need them for business or personal needs.
• Access to premium financial products and services.
• Emergency financial backup when cash is not available.

Option 1: Get a Secured Credit Card

A secured credit card is the easiest and most reliable way to get your first credit card. Here is how it works:

• You deposit a Fixed Deposit (FD) with the bank — typically Rs 15,000 to Rs 2,00,000.
• The bank issues a credit card with a limit of 75-90% of your FD amount.
• Your FD earns interest, and you use the credit card normally.
• After 6-12 months of responsible use, many banks upgrade you to a regular (unsecured) credit card.

Popular secured credit card options:

• HDFC MoneyBack+ Secured: Available against an FD as low as Rs 15,000.
• ICICI Bank Instant Platinum: Issued against an FD, instant approval.
• Axis Bank Insta Easy: Credit card against FD with no income proof needed.
• SBI Unnati Card: No annual fee for the first 4 years, available without income proof.

Option 2: Apply for a Student or Entry-Level Card

Some banks offer basic credit cards designed for people with no or limited credit history:

• Low credit limits: Rs 10,000-50,000 to start with.
• Minimal requirements: Basic income proof and KYC documents.
• Lifetime free or low annual fee: Banks use these cards to acquire new customers.

These cards may not have the best rewards, but they serve the primary purpose — building your credit history.

Option 3: Become an Add-On Card Holder

If a family member (parent, spouse, sibling) has a credit card with a good track record, you can be added as a supplementary or add-on card holder. While this primarily builds the primary holder’s credit history, some banks also report add-on card usage to credit bureaus, which can help you build your own history.

Option 4: Start with a Digital or Fintech Card

Several fintech companies in India offer credit lines or credit cards to people with thin or no credit files:

• Slice: Offers credit lines starting from Rs 2,000 with minimal documentation.
• OneCard: Metal credit card with a simplified application process.
• Fi Money: Offers credit products linked to your savings behaviour.

These are often easier to get approved for, but watch out for higher interest rates and fees.

Step-by-Step: Applying for Your First Credit Card

1. Check your CIBIL score: Even with no history, check if there is any score. A score of -1 or NH (No History) is expected.
2. Choose the right card type: Secured card if you have FD money, entry-level card if you have income proof.
3. Gather documents: PAN card, Aadhaar, income proof (ITR for self-employed, salary slips for salaried), and bank statements.
4. Apply online: Visit the bank’s website or app and complete the application.
5. Complete KYC: Do e-KYC or Video KYC as prompted.
6. Wait for approval: Secured cards are usually approved in 1-3 days. Regular cards may take 7-15 days.

How to Build Credit History Fast

Once you get your first credit card, use it wisely to build a strong credit history:

• Use it for small, regular purchases: Groceries, fuel, phone recharges.
• Pay the full bill every month: Never carry a balance forward. Credit card interest rates are 36-42% per year.
• Keep utilization below 30%: If your limit is Rs 50,000, keep outstanding below Rs 15,000.
• Never miss a payment: Even one missed payment can damage your new credit history.
• Do not close the card: Keep your first card open to build a long credit history.

Tips for Self-Employed Applicants

Getting a credit card is harder when you are self-employed because income is harder to document. To improve your chances:

• File your ITR for at least 2 years — this is your primary income proof.
• Maintain a healthy average balance in your bank account.
• Start with a secured credit card — no income proof needed.
• Apply at the bank where you have your primary savings or current account.

Build Credit, Build Wealth with Bachatt

A credit card is a financial tool — not a spending license. Use it wisely to build credit while also building your savings. Bachatt helps India’s self-employed save smartly, invest wisely, and create financial security. Download the Bachatt app and start your financial growth journey.

UPI (Unified Payments Interface) has transformed how India pays. From buying chai at a roadside stall to paying rent, UPI makes instant money transfers free and effortless. In 2024, India processed over 14 billion UPI transactions per month. If you are self-employed, UPI is not just convenient — it is essential for receiving payments from customers. Here is how to set it up.

What Is UPI?

UPI is a real-time payment system developed by the National Payments Corporation of India (NPCI). It allows you to instantly send and receive money using just a mobile phone. No need to remember account numbers or IFSC codes — you can pay using a simple UPI ID (like yourname@upi) or by scanning a QR code.

Key features:

• Free: No charges for person-to-person transactions.
• Instant: Money is transferred in seconds, 24/7, including weekends and holidays.
• Secure: Protected by your device lock, UPI PIN, and bank-level encryption.
• Versatile: Pay bills, shop online, transfer to any bank account, and receive payments.

What You Need Before Starting

• Smartphone: Android or iPhone with internet access.
• Bank account: A savings or current account with any Indian bank.
• Registered mobile number: The same number that is registered with your bank.
• Debit card: Needed during the initial setup for authentication (not all apps require this).

Step-by-Step: Setting Up UPI

Step 1: Download a UPI App

Choose a UPI app and download it from Google Play Store or Apple App Store. Popular options include:

• Google Pay (GPay): Clean interface, widely accepted, good for personal use.
• PhonePe: Feature-rich with bill payments, investments, and insurance options.
• Paytm: Offers wallet + UPI, widely used by merchants.
• BHIM: Government-backed, simple and straightforward.
• Your bank’s app: SBI YONO Pay, iMobile Pay, etc. — direct integration with your bank.

Step 2: Register with Your Mobile Number

Open the app and register using the mobile number linked to your bank account. The app will send a verification SMS automatically. Make sure you have the SIM card of the registered number in your phone.

Step 3: Link Your Bank Account

After verification, the app will detect banks linked to your mobile number. Select your bank and account. The app communicates with your bank’s server to verify your account details. If your mobile number is properly registered with the bank, this step is automatic.

Step 4: Create Your UPI PIN

You need to set a 4 or 6-digit UPI PIN to authorize transactions. Here is how:

1. Select the linked bank account.
2. Tap on “Set UPI PIN.”
3. Enter the last 6 digits of your debit card number and expiry date.
4. You will receive an OTP from your bank.
5. Enter the OTP and create your UPI PIN.

Important: Your UPI PIN is like your ATM PIN. Never share it with anyone. No genuine bank or company representative will ever ask for your UPI PIN.

Step 5: Create Your UPI ID

Your UPI ID (also called VPA — Virtual Payment Address) is your unique identifier for receiving payments. It looks like yourname@bankname or mobilenumber@ybl. Most apps assign a default UPI ID, but you can create a custom one for easy sharing.

How to Make Your First UPI Payment

1. Open your UPI app and tap “Pay” or “Send Money.”
2. Enter the recipient’s UPI ID, mobile number, or scan their QR code.
3. Enter the amount.
4. Add a note (optional) and tap “Pay.”
5. Enter your UPI PIN to authorize the transaction.
6. You will see a confirmation screen with the transaction status.

UPI for Self-Employed and Small Business Owners

UPI is a game-changer for self-employed individuals:

• Accept payments easily: Print your UPI QR code and display it at your shop or share it with clients.
• No POS machine needed: Save on rental and transaction charges of card-swiping machines.
• Track transactions: Every payment is recorded digitally, making accounting easier.
• Multiple accounts: Link multiple bank accounts and choose which one to use for each transaction.

Safety Tips for UPI Users

• Never share your UPI PIN with anyone — not even bank officials.
• You do NOT need to enter your PIN to receive money. If someone asks you to enter your PIN to “receive” payment, it is a scam.
• Verify the recipient details before sending large amounts.
• Enable app lock (fingerprint or face ID) for your UPI app.
• If your phone is lost, immediately call your bank to deregister your UPI.

Manage Your Money Smarter with Bachatt

Setting up UPI is the start of your digital financial journey. Bachatt takes it further by helping you save, invest, and grow your money — specially designed for India’s self-employed community. Download the Bachatt app and start making your money work harder for you.